Monthly Water Billing

City Council Approval

In January 2018, the City Council approved revisions to the Water and Sewer Chapter of the City of Waukegan Code of Ordinances. The chapter includes a change from Quarterly Water Billing to Monthly Water Billing. The change is to take effect after May 1.

Schedule for Transition

The water department is currently working on transitioning the quarterly billing cycles to a monthly schedule and testing the software systems to ensure accuracy and reliability. The transition will begin after May 1. After May 1, residents should expect a bill monthly for their water consumption.

Noticeable Changes

The most notable change from Quarterly Billing to Monthly Water Billing is the time frame for which the bill is due. The time frame for receipt of payment is changing from 21 days to 15 days.

Methods of Payment, Links, and Forms

METHODS OF PAYMENT

PAY IN PERSON
PAY BY MAIL
PAY ONLINE
PAY BY PHONE

LINKS

Pay Water Bills Online

FORMS

Automatic Bank Payment Authorization (PDF)

FAQ

FAQ - English (PDF)
FAQ - Spanish (PDF)

If you have any questions, please contact the water department at 847-360-0535.