Office of Professional Standards

The Office of Professional Standards (OPS) is directly responsible to the Chief of Police for conducting internal affairs and citizen complaint investigations.

In many situations a complaint arises due to a lack of understanding or miscommunication of the law. If you believe that you have a complaint against an employee of the Waukegan Police Department, it is important that you complete the proper paperwork and return it to the Office of Professional Standards. If you have a complaint regarding a traffic or parking citation that was issued, please understand that guilt or innocence must be proven in a courtroom or in front of an administrative hearing officer and cannot be argued by filing a complaint against the issuing officer.

Please follow the links below to file a complaint or make an official note of a positive experience. You must be logged in as a registered user of the City of Waukegan's website to complete these forms.

Citizen Complaint Form (English)

Citizen Complaint Form (Spanish) (PDF)

Citizen Comment/Compliment Form