COVID-19 UPDATE as of Monday, November 16th: Due to the rising number of cases in Waukegan and taking into consideration both the Governor and Mayor's mitigation guidelines, the Water Billing Department will be providing remote customer service only. If you have questions about a Water account or billing, email firstname.lastname@example.org. Thank you for understanding.
If you wish to establish a new water account or if you have billing questions, please contact the Revenue Collection Department at 847-360-0535 or email, Monday through Friday, 8 a.m. to 5 p.m.
Water billing is done on a monthly basis and bills can be paid by mail, online, or at City Hall. New for 2018 and beyond, they may be paid by phone at (844) 611-4015.
If you wish to sign-up for automatic bill pay, please complete and return Automatic Water Bill Pay Form (PDF) to City of Waukegan, Revenue Collection, 100 N. Martin Luther King Jr. Avenue Waukegan, IL 60085.
Where Our Water Comes From
The city pumps its water supply from Lake Michigan through some 230 miles of mains. The city’s Lake Michigan intakes have a daily capacity of 52 million gallons. During the past several years the city’s 230 miles of mains have carried 3.5 billion gallons of water throughout the city and to neighboring communities.
The present filtering capacity at the treatment plant is 18 million gallons daily, with a short period run capacity of 24 million gallons daily. Waukegan has the capacity to supply water to the developing parts of Lake County in the future.
If you have questions regarding the water system, including water quality and pressure, contact the Water Meter Department at 847-360-0966, Monday through Friday, 8 a.m. to 5 p.m.
The entire developed portion of the city is served by separate storm and sanitary sewers. While the city is responsible for sewerage collection, treatment is the responsibility of the North Shore Sanitary District.
The sanitary district is responsible for sewage collected by the city and major portions of Lake County covering an 80 square mile service area. The sanitary district can be contacted at 847-623-6060.